Our Customer Care Centre is experiencing high contact volumes. Our current response times are a little longer when calling and up to 5 working days when contacting us online. We appreciate your understanding during this busy time.

Please note: We're currently experiencing a high volume of enquiries. To help us clear the resulting backlog, we have closed certain webforms until 10pm tonight. We’re sorry for any inconvenience.

Contact and support

Check tracking status

Check the status of your parcel using our online tracking tool.

* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.