It has been another year of change for us all. There have been both challenges and opportunities as we adapt and evolve to keep up with this ever-changing market. At NZ Post, we continue to be committed to providing you with a sustainable, market-leading delivery service now and for the future in response to these changes.
To maintain our commitment, we need to continuously review our infrastructure and processes. As we upscale our business to reflect the changing market, we are also subject to a variety of changing cost components, including increased labour costs, investment in new technology and our continued focus on health and safety.
For more information or guidance on these upcoming changes, please don’t hesitate to contact your Business Manager or complete our online enquiry form.
See our our questions and answers for more information.
Quick links to key information on this page:
- Courier, Express, Transport
- International Outbound
- PO Boxes and Private Bags
- ParcelPost
- Standard Mail
- Bulk Mail
Courier, Express, Transport
From 1 July 2022, the price of the following products and services will increase for business customers:
- Courier
- Express
- Transport
Account holders will have received a letter or email from us to notify you of the price increase and what this means for your business. If you haven’t received a letter or email, please contact your Business Manager or contact us.
Changes to online Courier Pack products from 1st February 2023
From February 1, 2023 NZ Post will implement Under-Ticketing measures on all online Courier Pack products. These measures are similar to the existing Under-Ticketing measures enforced on all Parcel products.
Any Courier Pack items found to exceed the correct size and weight limits for the ticket used will be charged the difference of the correct size based on our measurements and will incur a $5.50 excl. GST administration charge. This charge will appear on your invoice under the PROTEC invoice code.
|
Courier Pack- Bag Sizes |
Online Product Code* |
Stationery Product code |
Bag sizes – (internal measurements) |
Weight limit (kg) |
| DLE | CPOLTPDL | CPOLDL | 130 x 240mm | 25 |
| A5 | CPOLTPA5 | CPOLA5 | 185 x 280mm | 25 |
| A5 Bubble | CPOLTPA5B | CPOLA5B | 185 x 280mm | 25 |
| A4 | CPOLTPA4 | CPOLA4 | 250 x 325mm | 25 |
| A4 Bubble | CPOLTPA4B | CPOLA4B | 250 x 325mm | 25 |
| FS | CPOLTPFS | CPOLFS | 275 x 380mm | 25 |
| LF | CPOLTPLF | CPOLLF | 395 x 440mm | 25 |
| XL | CPOLTPXL | CPOLXL | 445 x 440mm | 25 |
* Online Courier Packs are available via our API’s or other Online labelling platforms. For further information on these services, please contact your Business Manager.
Complying with our Sending Standards
We know how important it is to get your parcels delivered first time, so remember when sending parcels please make sure you understand and comply with our sending standards. For more information, please visit nzpost.co.nz/sendingstandards.
See our our questions and answers for more information.
International Outbound
Changes to our international products and services from 1 July 2022:
Adjustments to pricing
From 1 July 2022 for business customers, we are making the following changes to our International products and services:
Sending a letter overseas
From 1 July 2022, the required postage will increase for sending letters and documents overseas via Economy Letters:
| Size | Max dimensions (height x length x thickness) |
Max weight | Required postage* for Australia and South Pacific | Required postage* for rest of the world |
| Aerogrammes and postcards | 130mm x 235mm | 10g | $3.00 | $3.00 |
| Medium | 130mm x 235mm x 5mm | 100g | $3.00 | $3.80 |
| Large | 165mm x 235mm x 10mm | 200g | $3.80 | $4.50 |
| Oversize | 260mm x 385mm x 10mm | 200g | $5.10 | $6.70 |
* Required postage rates are GST inclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary. The increase in RRP of some Postage Included Envelopes may differ from the increase in postage due to increases in other supplier costs.
Sending parcels overseas
From 1 July 2022, the required postage will increase for sending parcels overseas for the following:
- Economy services, including:
- Economy
- Economy Plus
- Economy Bulk
- Economy Tracked
- Courier services, including:
- Courier and Courier Extension
- Courier Select al, including:
- Courier Select_Australia
- Courier Select_UK
- Courier Select_USA
- Express
From 1 July 2022, the following card rates will apply for Economy, Economy Plus, Courier and Express services for sending your parcels and documents (over 1kg).
Please refer to your pricing schedule for rates applicable for your business for these and all other services.
| Economy^ | Economy Plus^ | Courier^ | Express^ | |||||
| Minimum chargeable weight | 200g | 2kg | 500g | 500g | ||||
| Item weight | up to 2kg | up to 20kg | up to 30kg | up to 30kg | ||||
| Per item | per kg | per item | per kg | per item | per kg | per item | per kg | |
| Australia (Zone A) |
$9.2544 | $9.4338 | $11.5625 | $9.3957 | $27.5212 | $9.6308 | $55.9036 | $18.2977 |
| South Pacific (Zone B) |
$13.3265 | $16.9726 | $17.6362 | $15.8632 | $45.8608 | $16.2356 | $100.3913 | $28.2527 |
| Asia (Zone C) |
$14.5466 | $25.5939 | $21.2917 | $22.6546 | $45.8608 | $23.1630 | $100.8167 | $37.4381 |
| Canada, UK & Europe (Zone D) |
$16.1197 | $31.7906 | $23.6807 | $26.1578 | $46.7342 | $27.6025 | $100.9905 | $41.1919 |
| United States of America (Zone US) |
$16.7329 | $29.3239 | $26.3068 | $27.6901 | $58.1480 | $27.1386 | $100.9905 | $41.1919 |
| Rest of World (Zone E) |
$15.0842 | $31.1398 | $24.9360 | $27.4461 | $45.8608 | $28.0670 | $111.2814 | $49.4555 |
^Required postage rates are GST exclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary.
Price re-alignment of the Economy (under 2kg) suite
From 1 July 2021, we have adjusted the item and kilo card rates of the Economy international (under 2kg) suites, by differentiating the item card rates and aligning the kilo card rates. This was to reflect the features of each service. The table below shows the price structure of these services:
| Economy add-ons | |
| Add Tracking (selected destinations only) | + $4.00 |
| Add Tracking + Signature (selected destinations only) | + $5.00 |
From 1 July 2022, the following changes will be applied to international products and services:
Return to sender charges
A return to sender (RTS) charge will be introduced for Economy items that are undeliverable from 1 July 2022. This impacts Economy, Economy Bulk, Economy Tracked, Economy Tracked with Signature services. The RTS rates can be found in your pricing schedule.
Economy Plus, Courier and Express services will continue to be charged where applicable and we have also included these rates in your pricing schedule.
Courier Select_Australia
Oversize item: An additional fee of $ 15 will be applied where an item is over 1m in length or over 0.11m3. The item must still fit in the maximum size and weight of the service.
Return to sender charge: The current Return to Sender flat fee will be adjusted to have the item and kilo rate components to better reflect the cost to return the item to NZ.
PO Boxes and Private Bags
The cost to rent a PO Box will increase from 1 July 2022 by the following amounts:
Increase from 1 July 2022:
| Lobby type | 5 day Small (incl. GST) |
6 day Small (incl. GST) |
5 day Large (incl. GST) |
6 day Large (incl. GST) |
| Priority | $10.00 | $15.00 | $15.00 | $20.00 |
| Standard | $10.00 | $15.00 | $15.00 | $20.00 |
We offer the following types of mail sorting:
- A five-day sort means your mail is sorted and delivered to your PO Box each weekday.
- A six-day sort includes Saturdays (excluding public holidays).
Both the five-day and six-day sort are location dependent.
New pricing from 1 July 2022:
| Segment | Lobby type | 5 day Small (incl. GST) |
6 day Small (incl. GST) |
5 day Large (incl. GST) |
6 day Large (incl. GST) |
| Residential | Priority | $195 | $220 | $250 | 305 |
| Standard | $180 | $205 | $235 | $290 | |
| Business | Priority | $220 | $245 | $275 | $330 |
| Standard | $205 | $230 | $260 | $315 |
Private Bags
The cost to rent a Private Bag will increase by $25 (incl. GST) from 1 July 2022 to $400 per annum (including GST).
ParcelPost
We need to continuously review our products and services, to ensure we continue to operate in a financially viable way. As a result, from 1 July, business account holders with low usage over the last 12 months will no longer be eligible for discounts on ParcelPost products.
You will have received a letter if this change applies to your business. Please speak with your Business Manager if you have any questions.
From 1 July, all business users will no longer be eligible for discounts on prepaid ParcelPost products as outlined in the table below. Standard rates will apply to:
*all prices include GST
| Product Code | Description | Price per ticket |
| Small Parcels Postage Included Bags | ||
| PREFTDL21 | Economy Flat recycled plastic DLE bag | $4.50 |
| PREFTC521 | Economy Flat recycled plastic C5 bag | $5.60 |
| PREBTC521 | Economy Bubble recycled plastic C5 bag | $7.00 |
| PREFTC421 | Economy Flat recycled plastic C4 bag | $7.20 |
| PREFTFS21 | Economy Flat recycled plastic FS bag | $8.40 |
| PREBTFS21 | Economy Bubble recycled plastic FS bag | $10.00 |
| PREFTLF21 | Economy Flat recycled plastic LF bag | $11.00 |
| Small Parcels Economy Postage only Prepaid Tickets | ||
| TRK3DL | Economy DLE ticket | $4.20 |
| TRK3C5 | Economy C5 ticket | $5.10 |
| TRK3C4 | Economy C4 ticket | $6.70 |
| TRK3FS | Economy FS ticket | $7.80 |
| TRK3LF | Economy LF ticket | $10.40 |
| Small Parcels Courier Upgrade Prepaid Tickets | ||
| TCNSUPG | Courier upgrade ticket | $2.00 |
| TCSRUPG | Courier Signature upgrade ticket | $5.00 |
| Large Parcels Zonal Prepaid Tickets | ||
| TTRKXT | Economy Across Town 25kg base ticket | $6.00 |
| TTRKWI | Economy Within Island 5kg base ticket | $9.20 |
| TTRKWIXS | Economy Within Island 5kg excess ticket | $9.20 |
| TTRKNW | Economy Nationwide 5kg base ticket | $14.40 |
| TTRKNWXS | Economy Nationwide 5kg excess ticket | $14.40 |
| TCESRNW22 | Courier Economy Signature Nationwide 5kg base ticket | $20.00 |
| TCNSXT22 | Courier Across Town 25kg base ticket | $7.00 |
| TCNSWI22 | Courier Within Island 5kg base ticket | $11.20 |
| TCOUWIXS22 | Courier Within Island 5kg excess ticket | $11.20 |
| TCNSNW22 | Courier Nationwide 5kg base ticket | $31.20 |
| TCOUNWXS22 | Courier Nationwide 5kg excess ticket | $31.20 |
| TCENSNW22 | Courier Economy Nationwide 5kg base ticket | $17.00 |
| TCOENWXS22 | Courier Economy Nationwide 5kg excess ticket | $17.00 |
| Add-on and Surcharge Tickets | ||
| PCBRURAL | Rural Surcharge ticket | $4.30 |
| NCPTSD | Saturday Delivery add-on ticket | $5.80 |
Standard Mail
We are increasing the price of the following Standard Mail letter products:
- Standard Mail
- Standard Mail letter prices across New Zealand will increase by 20 cents (incl. GST)*. This means that the medium sized letter will increase to $1.70 (incl. GST) and the large and oversize letters will also increase by 20 cents to $3.00 and $4.30 respectively
- ReplyPaid
- Prepaid Envelopes. The price increase of some PrePaid envelopes may vary
- Business Mail Centre Services
Please refer to the Standard Mail Rate Card (PDF 66KB) for pricing. New prices will apply from 1 July 2022.
Bulk Mail
The following changes to our Bulk Mail products will take effect on 1 July 2022:
- Price increases will be applied to all Bulk Mail services. The increases will vary across the rate cards, with most customers expected to receive an average increase between 25-30%
- New minimum sizes will apply as follows:
- VolumeMail Medium – 88mm x 138mm x 0.3mm
- VolumeMail Large – 130mm x 185mm x 0.3mm
- FlexiMail Large – 130mm x 185mm x 1.0mm
- FlexiMail Oversize – 165mm x 220mm x 1.0mm
- AdCard Medium - 88mm x 138mm x 0.3mm
- AdCard Large - 130mm x 185mm x 0.3mm
- Publication Mail (all sizes) 165mm x 240mm x 1.0mm
*Sizes are all height x length x thickness
Information on changes to Bulk Mail products will be available in the Postal Users’ Guide from 1 July 2022.
Bulk Mail Rate Card
New pricing will be introduced for all Bulk Mail products. Please refer to the Bulk Mail Rate Card (PDF 66KB) for pricing. New prices will apply from 1 July 2022.
Envelope Layout Standards
There are no significant changes to the Domestic Bulk Mail Envelope Layout Standards. There are some changes to minimum dimensions (as detailed above) and other minor clarifications, which will be available in the Domestic Bulk Mail Envelope Layout Standards, which will be published prior to 1 July 2022.
Bulk Mail chart
There are no significant changes to the Bulk Mail Chart. There are some minor clarifications, which will be available in the Bulk Mail Chart, which will be published prior to 1 July 2022.
Zonal Pricing
Zonal Pricing is a pricing structure that applies to all Bulk Mail products and charges different prices for mail deliveries to different areas.
Every New Zealand postcode containing delivery points has been allocated to one of four “Zones”; Zone A, Zone B, Zone C and Zone D. Each of these zones has a different price.
In addition to the above Zonal Pricing, a separate pricing tier applies to any items with incorrect or missing postcodes. This pricing tier is called IPC (Invalid Postcode). More information on Zonal Pricing and IPC terms and conditions is available under the AdCard, FlexiMail, Publication Mail and VolumeMail sections in the Postal Users' Guide.
NZ Post Bulk Mail Zones
NZ Post Bulk Mail Zones (.xlsx - 77KB)*
Bulk mail zones are defined by postcode. They are defined for the purpose of determining prices for bulk mail lodged as AdCard, FlexiMail, Publication Mail and VolumeMail.
* The NZ Post Bulk Mail Zones list provides details of the postcode zone and delivery type for all valid postcodes in NZ.
Note: There are 3 listed postcodes that have no zonal mapping as they have no physical mail delivery points, i.e. all mail sent to those postcodes should be addressed to the PO Box Lobby within the postcode. These are highlighted in yellow in the PDF.
If you wish to obtain a csv version of the Zonal Postcode list, please contact [email protected]
For more information on Bulk Mail Zonal Pricing, please refer to the Postal User Guide under AdCard, FlexiMail, Publication Mail and VolumeMail.
Zonal Pricing Rates
Zonal Pricing rates across AdCard, FlexiMail, publication Mail and VolumeMail can be found on the Domestic Bulk Mail Rate Card below.
Domestic Bulk Mail Rate Card (PDF - 66KB).
Billing
Your statements will provide a breakdown of how many pieces of mail are sent to each zone for every lodgement and the associated price.
For any billing enquiries, please contact your mailhouse or NZ Post Business Manager.
See our our questions and answers for more information.