Please note: We're currently experiencing a high volume of enquiries. So that we can help all customers as quickly as possible, some online webforms have been made temporarily unavailable until 8am Monday 25th. We apologise for any inconvenience.

Our Customer Care Centre is experiencing high contact volumes. Our current response times are a little longer when calling and up to 5 working days when contacting us online. We appreciate your understanding during this busy time.

Contact and support

Check tracking status

Check the status of your parcel using our online tracking tool.

* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.