Contact and support
Contact and support
Check tracking status
Check the status of your parcel using our online tracking tool.
Latest delivery updates
Within New Zealand
1 day delay*
1 day delay countrywide, excluding Auckland.
Sending overseas
1 day delay*
We are currently experiencing a 1 day delay in sending of Economy and Courier products to all overseas destinations.
Receiving from overseas
1 day delay*
We are currently experiencing a delivery delay of 2 days as we transition over to the new Auckland Processing Centre.²
* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.
Frequently asked questions
Delayed & damaged
Submit an enquiry
Parcel enquiry
Request help if your parcel is delayed, it shows as delivered but you haven't received it, or it was received damaged or with contents missing.
Mail enquiry
Enquire about mail redirection, holding your mail, or any issues with mail delivery, including Rural Delivery & updating postal details.
You Shop
Send a question about the You Shop service or request help with your parcel sent via our international warehouse.
Online shop order
Enquire about your NZ Post online shop order or about buying prepaid postage, packaging & stamps.
Ways to contact us
Make an online enquiry
Please choose the best enquiry form for your situation so we can assist you quickly.
Call us
We're available Monday to Friday, 8am to 5:30pm, excluding public holidays.