The pricing for parcels sent via Courier and Courier Extension depends on the destination, weight and size of the item.  it is charged by the actual weight, rounded up to the next 50g increments.

The pricing for parcels sent via Courier Select services depends on the destination, weight and size of the item.  it is charged by the greater of actual weight or volumetric weight, rounded up to the next 500g increments.

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Courier and Courier Extension

* Maximum dimensions and weight may vary depending on the country you are sending to. See our sending limits guide for countries that do not accept NZ Post's standard size and weight limits: Courier & Courier Extension Size and Weight Limits Guide.

To send to Australia, the Courier International items should be up to 20kg and have 1.05m as the maximum length of any side, and 3m as the sum of the length and the girth.

Courier Select_Australia

Courier Select_China

Return unwanted items: Consumers in Australia can create shipping labels to return unwanted items, and lodge them in their local Australia Post office.

How it works:

Obtain an order number in a format supplied by NZ Post for the end consumers to generate the shipping labels for retuned items using the Returns portal, with information and documentation provided fully and accurately and drop off the items at any Australia Post Post Office, Licensed Post Office (LPO) or street posting box. You can find one using the Australia Post locator tool

Please see attached the following guides detailing the postcodes within each delivery zone.

Delivery postcodes

Delivery postcodes (excel)

The below information is for sending internationally. 

Customs

• All parcels sent internationally require a Customs declaration. The information contained within the declaration may be electronically transmitted to the destination postal administration and national government agencies (such as Customs) in advance of arrival for reasons such as fiscal, risk, security and border clearance, in line with national and international legislation. Learn more about Electronic Advance Data (EAD).  
• Use one of the NZ Post electronic lodgement tools (such as eShip, My NZ Post Business or APIs) to create the shipping labels to complete the Customs documentation; or use the manual consignment notes. Note that some services only accept labels created via NZ Post electronic lodgement tools.

More about customs documentation

Export invoices and export entries 

• A copy of the commercial invoice or an Export Invoice (NCPI025) (PDF - 49KB), if your parcel is being sent as part of a commercial transaction. 
• A completed Export Entry (for items valued over NZ$1,000). NZ Post can complete this on your behalf for an additional cost. 

More about export invoices

More about export entries

Attaching documents to parcels

If you have documentation, such as shipping labels (including electronic labels and manual consignment notes, invoices, or other certificates) that are not adhesive, you will need to put them into a clear plastic pouch and attach it securely to your parcel. Please ensure the shipping label is facing out. You can get clear pouches at NZ Post retail outlets or at our online shop.

• Prohibited and restricted items: Ensure your item is safe to send by checking our prohibited and restricted items information.
• World Zones - Find out the worldwide delivery coverage and timeframes.
• International delivery network update - Be informed of the latest updates on affected delivery times or items we temporarily cannot accept.
• Cover and compensation - Find out if you’ll be compensated if your item goes missing or gets damaged and how much you may be entitled to, subject to your compliance with our terms and conditions. 
• How to package an item
• How to address mail

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets. 

Delivery Targets 

For the purposes of delivery targets, the day in which the item is accepted by us is day zero. If you post an item, or hand it over the counter in a New Zealand Post retail outlet after that day’s final clearance, or on Saturday or Sunday, day zero will be the next working day.

You can expect that items will usually arrive at their destination within the delivery target specified. Because New Zealand Post does not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer. For information on our delivery targets for international destinations, view our guide to World Zones.

Required postage 

The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary instore. The required postage and specifications are subject to change.

Cover for loss or damage, prohibited & restricted items 

Before sending mail items, make sure your item is safe to send and will be covered if it goes missing or is damaged. Make sure you read about cover for loss or damage and prohibited & restricted items.

See our full terms and conditions