Scams & fraud
Your security, both online and in our physical mail network, is important to NZ Post. Find out how to protect yourself online and learn how to recognise common scams.
Scams & fraud
Your security, both online and in our physical mail network, is important to NZ Post. Find out how to protect yourself online and learn how to recognise common scams.
Scams, made to look like they are coming from NZ Post, may come in a text message, email, phone call or letter. The aim is to gain access to your personal or financial information or exploit you for financial gain.
NZ Post will never:
- Ask for any of your personal information by email or text (including usernames, financial information including password, credit card details or account information).
- Send you an email from a domain other than nzpost.co.nz.
- Send you a text message from a phone number outside of New Zealand.
- Use a messaging app like WhatsApp to communicate with our customers.
Hints that it’s a scam:
- The email address is wrong - our emails always end in ‘@nzpost.co.nz’.
- The website link is wrong - it will always link to ‘nzpost.co.nz’ or 'http://nzp.st/' which is the short link we often use to link to our website.
- The text message is sent from an overseas phone number.
Common scams targeting NZ Post customers
Text message
If you see a text message like this DO NOT click on the hyperlink or submit the form. Report the message to the DIA by forwarding the message to 7726.
If you receive an NZ Post branded email like this DO NOT click on the hyperlink or submit the form. Forward the email to [email protected] then delete it.
If you receive an NZ Post branded email like this DO NOT click on the hyperlink or submit the form. Forward the email to [email protected] then delete it.
- Netsafe - helping New Zealand internet users stay safe online
- Report a scam to Netsafe
- Scamwatch - Consumer Protection NZ
- Department of Internal Affairs - examples of common scams
- CERT NZ - cyber security
Latest scams
NZ Post has become aware of the below scam campaign.
Please stay vigilant of scams this busy shopping season if you receive a mysterious delivery with a QR code claiming to inform you who sent the package. If you receive a parcel that doesn’t look right, please do not scan any QR codes or click on any links. Report it online police.govt.nz/use-105. We will never ask for any personal information, like credit card details or passwords, by QR code, TXT, email or social media. For the latest security alert updates and tips to protect yourself online, visit nzpost.co.nz/security
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below new scam using QR code on Facebook Marketplace with NZ Post brand.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below new scam SMS with NZ Post brand.
If you see this message or webform, DO NOT click on the hyperlink, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below email campaign scam and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected]
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam Facebook campaign and NZ Post-branded webform.
If you see this Facebook Post or webform, DO NOT click on the hyperlink or submit the form, but rather report this post to Facebook.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post have observed an increase in fraud websites and TXT message scam messages starting Friday the 25th August. The teams are working closely with authorities to block and remove the websites and offending sim cards.
Some of the offending websites are:
www[.]nzpost-cloud[.]support
www[.]nzpost-cloud[.]business
www[.]nzpost-cloud[.]support
www[.]nzpost-cloud[.]support
www[.]cloud-nzpost[.]city
www[.]nzpost-cloud[.]services
www[.]nzpost-cloud[.]support
www[.]cloud-nzpost[.]digital
www[.]nzpost-nz[.]m52383[.]site
www[.]nzpost-in[.]line[.]pm
www[.]post-nz[.]com
www[.]nzpost[.]parcel[.]id-nz[.]com
www[.]nzpost-cloud[.]agency
We are actively working to take down this scam. If you think you may have been a target, please email our [email protected] then feel free to disregard/delete the messages.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below SMS scam.
If you see this message, DO NOT click the link as it will redirect to the website below and ask for personal details. Please forward screenshots or messaging to [email protected] then feel free to disregard/delete the messages.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below Facebook Messenger Scam.
If you see this message, DO NOT click or engage with the message but rather block and forward screenshots or messaging to [email protected] then feel free to disregard/delete the messages.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
Other types of scam
Identity theft
Identity theft is when someone fraudulently uses someone else's identity. It could be used to access funds in your bank account, obtain a credit card or take out a personal loan in your name
If your documents have been lost or stolen or you think you have been the victim of identity theft, it’s important to act fast. Check out the Department of Internal Affair’s Identity Theft Checklist which includes information on what you can do to protect yourself from identity theft.
Identity theft is when someone fraudulently uses someone else's identity. It could be used to access funds in your bank account, obtain a credit card or take out a personal loan in your name.
- Never give out your personal information to someone you do not know or trust.
- Treat your personal details like you would treat your wallet and other valuable possessions.
- Destroy personal information - do not just throw it out. Cut up, burn or shred old bills, account statements or cards so scammers cannot get hold of your personal details.
- Review bank and credit card statements for any unusual or unauthorised transactions.
Phishing scams
A phishing scam is made to look like an email from a bank or another trustworthy organisation asking you to update your personal details. The email will appear genuine and will state they require your details for things like:
- Upgrading security
- Verifying your account
- Protecting you from fraud
- Offering you a refund
If you click on the link to update your pin and password, as requested in the email, you may give scammers access to your money and identity.
Know how to identify a phishing scam:
At first glance, the email looks real and comes from a company you know. The signs that tell you it's a scam:
- The email greeting is generic and doesn't include your first name.
- The email creates a sense of urgency and asks you to click, call, or open an attachment immediately. It may say your account is on hold because of a billing problem, or you have a penalty to pay.
- The email message has obvious spelling or grammatical errors.
- The email domain is misspelled, like nzp0st.co.nz or n2pozt.com, or it comes from an email domain like Gmail.com.
- The email asks you to click a link to update your payment details.
Things to remember:
- Banks will never ask you for your pin number or password.
- Never send sensitive personal information or credit card numbers via email.
- Never enter your personal details into a website unless you're sure it's genuine.
- Never click on a link in an email if you aren't sure about it.
- Never visit your bank's website via a link - always type in the address.
Scam letters
Postal scams in the form of letters, travel brochures, scratch tickets, and invoices are designed to make you pay a sum of money to claim a prize, receive an inheritance, or similar. You shouldn't text or call the phone number or visit the link displayed on the postal scam. You can view the latest postal scams on the Department of Internal Affairs website.
You receive a travel brochure in the post from an overseas travel company. The brochure states that if you scratch the ticket, you can win a prize. Typically, you win a prize and are requested to call the phone number to claim it.
You receive a letter in the post from an overseas lottery or sweepstakes company advising that you have won a large sum of money. Typically you will be asked to transfer money to a bank account in order to claim your prize. There are no lotteries that give out winnings to people who do not buy tickets and you should not have to pay a sum of money in order to claim a prize.
Tip: If you do not know about the lottery or you did not purchase a ticket, do not make contact.
You receive a letter in the post from somebody from an estate company. The letter states that you are the beneficiary of a large sum of money from a long lost relative who has passed away. Typically the offer will ask you to send legal fees or some form of tax in advance of receiving your inheritance. Usually they will ask for funds to be sent to them via money transfer agents like Western Union or Money Grams.
Tip: If you have not physically met the person you are sending the money to or the person that has passed away, do not make contact.
Keep your items secure
Valuable and sensitive items are posted through our network every day. Here are ways we can help keep parcels and mail secure:
- If you are going away, put your mail on hold using our Hold service.
- If you are moving to a new address, redirect your mail to your new address and let organisations know your new address using our Change my details service.
- A Private Box is a convenient way to have your mail delivered and securely stored until you're ready to collect it.
- Redirect your parcel to a Collect my parcel location if you won't be home.
- Choose a Leave my parcel location that's out of sight from the street. You can set this up for one parcel on its way in the tracking tool or for all future parcels in your My NZ Post account.
- Regularly check your mailbox.
- Shred any documents that contain personal or sensitive financial information rather than disposing of them in the trash or recycling.
- Change your account passwords frequently.
- Make sure you use strong passwords containing a mix of letters, numbers and symbols.
- Never give your personal information to someone you do not know or trust, online or in person.
- Treat your personal details like you would treat your wallet and other valuable possessions.
- Never send sensitive personal information and credit card numbers via email.
- Learn about scams and red flags to look out for on CERT NZ.
Get in touch
The Cyber Security team want to hear from you if you think you've received a suspicious email or text scam that looks like it's coming from NZ Post. Please note we cannot help with tracking your parcel.
Get in touch
The Cyber Security team want to hear from you if you think you've received a suspicious email or text scam that looks like it's coming from NZ Post. Please note we cannot help with tracking your parcel.
Scam archive
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
If you receive a message from a +61 number, purporting to be a warning about a parcel problem or delay, please forward the message to 7726 (DIA’s reporting line). More information available at www.7726.govt.nz.
Should you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink in the SMS or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
The SMS:
The webform:
The URL - this is NOT a legitimate NZ Post URL.
NZ Post has become aware of the below scam email campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather forward the email to [email protected] then feel free to delete/disregard the email.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form, but rather report the message to the DIA by forwarding the message to 7726
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]
NZ Post has become aware of the below scam SMS campaign and NZ Post-branded webform.
If you see this message or webform, DO NOT click on the hyperlink or submit the form.
If you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]