Sending to NZ from offshore
See your service options and helpful information for sending direct mail, letters, parcels and freight from offshore to New Zealand.
Sending to NZ from offshore
See your service options and helpful information for sending direct mail, letters, parcels and freight from offshore to New Zealand.
Our services for sending to New Zealand
Sending parcels
Our Courier service allows you to send items to every residential or business street address, PO Box or Private Bag in New Zealand. All items are tracked on an overnight or economy service^ with the option to request a signature upon receipt of delivery.
Benefits of choosing our Courier service:
Parcel Notifications
We'll keep your customers updated about their parcel's delivery status via email & SMS.
Not home to sign?
Your customers can choose to have their parcel left somewhere safe at the delivery address without a signature.
Parcel redirection
Recipients can opt to have their parcels delivered to another address within 75km of the original, or a Collect my parcel location.
Secure parcel delivery
Customers who choose to have their parcel left in a secure location will now also receive photo proof of delivery.
^ Overnight and economy delivery timeframes apply once the item has arrived in New Zealand and is cleared through Customs. Applies to services to most major towns and cities only. Delivery to and from some towns and cities and to and from rural or remote areas may take longer.
Useful information for sending parcels to New Zealand with NZ Post
International parcels guide
Our International parcels guide is designed to ensure customers pick the packaging solution and service that best fits their sending needs.
International guide to sending
The international guide to sending contains all the key information business customers need to be aware of when sending to New Zealand.
Label & packaging guide
The Sending to New Zealand packaging and labelling guide has been designed to consolidate the information required to send parcels through the NZ Post network with efficiency.
Manifest file format user guide
Our manifest file format user guide has been created to help ensure you meet NZ Customs and NZ Post requirements.
Returns
Online shopping in NZ is growing. For some shoppers, the complexity of returning goods (or the lack of the option to return) can be off-putting. A quick and easy returns service is good for both customer confidence and your bottom-line.
A great returns service can:
- Be a point of difference in a competitive market
- Remove barriers associated with online shopping
- Increase customer confidence
- Improve turnaround time for restocking and reselling returned items.
We offer a range of cost-effective, flexible returns services that work around your business, and offer your customers increased buying confidence. Choose one of our standard services and we can take care of all your returns for a simple monthly fee, or we can build you a tailored returns service. View the Offshore Returns Solutions Ratecard
Sending letters
Bulk mail sending services from NZ Post (more than 300 items)
Find current pricing on our International Bulk Mail Rate card (PDF - 60KB).
VolumeMail
The cost-effective way to post large volumes of machine-sorted mail.
Find out more about VolumeMail (PDF - 56KB)
FlexiMail
Send more creative, effective mailings that deliver a higher level of impact in the mailbox.
Find out more about FlexiMail (PDF - 86KB)
Publication Mail
The cost-effective way to send magazines, periodicals and catalogues anywhere in New Zealand.
Find out more about Publication Mail (PDF - 60KB)
Clean Mail
A simple option for offshore postal organisations sending high-volume mail to NZ.
Find out more about Clean Mail (PDF - 56KB)
Send standard mail & letters (up to 300 items)
Find current pricing on our Standard Mail Rate Card.
Standard Mail
Delivery target: Within 3 working days¹
Delivers to: Street addresses, rural addresses, NZ Post PO Boxes & Private Bags
ReplyPaid
Encourage customers to respond to your business mail with the postal version of a freephone number.
1. Delivery timeframes apply once the item has arrived in New Zealand and is cleared through Customs. Applies to major towns and cities only. Delivery to and from rural or remote areas may take longer.
Envelope layout standards
When sending bulk business mail, your item must comply with our Bulk Mail Envelope Layout Standard to ensure they are processed with maximum efficiency.
Quality addressing
Lower your costs, improve customer relationships and boost the effectiveness of your marketing with high-quality addressing.
DirectPost
Allows you to pay by deferred payment and is available to NZ Post credit account holders. It can be used to pay for most of our postal services when sending from overseas.
Apply for DirectPost using this application form (PDF - 56KB).
NZ Post Sea & Air Freight
From sending single items over 30kgs to bulk shipments.
Whether you’re importing or exporting, we have a full range of services, including managed warehousing, sea and air freight, specialist customs clearance and distribution in-market to help you manage your supply chains.
Get in touch
Let us know some details about your business and one of our specialists will get in touch to discuss how we can help.
Get in touch
Let us know some details about your business and one of our specialists will get in touch to discuss how we can help.
Sending dates & times
Learn when to send from overseas to hit key delivery dates throughout the year.
Prohibited & restricted items
When sending to NZ, it’s important to know what can and can’t be sent.