Sending standards matter
We're introducing insufficient payment collection charges when sending with My NZ Post Business.
Sending standards matter
We're introducing insufficient payment collection charges when sending with My NZ Post Business.
Insufficient payment collections will apply to parcels sent using My NZ Post Business from 15 Feb. This is in line with other NZ Post sending tools and helps to ensure you’re charged correctly when you send with My NZ Post Business.
Charges are only applied if a parcel does not match the equivalent weight or measurement limits for the purchased ticket. These charges include the difference between what we have determined is the correct size and the ticketed size plus an administration fee of $5.50 plus GST.
When sending a parcel, you will need to make sure that you declare the correct weight and size of your parcel when generating the parcel label to avoid under-paying for your parcel. The greater of the actual or volumetric weight is used to determine the number of parcel tickets required.
Getting parcel size and weight correct mean that your payment stays predictable without any additional charges. Providing the right dimensions also means that your parcels aren’t paused during their journey, so we can deliver them as quickly and as smoothly as possible.
Frequently Asked Questions
Insufficient payments refer to any parcel that does not match the equivalent weight or measurement limits for the purchased ticket. You may recognise this as under-ticketing or short pay.
Balancing the cost of insufficient payments helps to ensure you’re charged correctly when you send with My NZ Post Business, so you can rely on consistent invoices. We’re committed to making My NZ Post Business as transparent for your business sending as possible, so you receive an easy and consistent experience, every time.
Providing the right dimensions also helps us to minimise any delays, so your parcels are delivered as quickly as possible.
If you’re charged for a parcel identified as being insufficiently paid, the difference will be charged to the default credit card on your account once your parcel has been processed. In addition, an administration fee of $5.50 plus GST will also apply to each underpaid parcel. The initial sending label charge and the insufficient payment collection charge including the admin fee will show as two separate charges in your bank records. A price correction invoice will be issued, and you will be notified via email.
Full details can be found within your invoice, which is accessible online under Payment History in the My Account section of your My NZ Post account.
For full details on how you can make sure you’re providing the right information when you send with My NZ Post Business, check out our sending standards.