Reassurance in a snapshot with photo on delivery
Show your customers their parcel has arrived safely with a photo of where it was left by our courier driver.
Reassurance in a snapshot with photo on delivery
Show your customers their parcel has arrived safely with a photo of where it was left by our courier driver.
Deliver it first time
Reduce the chance of missed parcels. Customers see their parcel has been left at the time of delivery without requiring a signature.
Greater visibility
A photo on delivery reassures your customers their items have been delivered, with the ability to view a secure photo while they’re on the go.
Extra safe, extra secure
Your customers' security and privacy matters. Photos are only accessible via their tracking link, and our software automatically blurs label details.
Security matters to your customers
The majority of receivers value censorship of private information, with over 50% considering blurring photos on delivery very important or important for their privacy and security.*
All our images are cleansed of any personal details so your customers can relax knowing they’ll receive a secure photo on delivery.
* NZ Post Receiver Monitor May 2024.
Drive repeat purchases
Our recent research has shown that customers are 1.7 times more likely to make a repeat purchase with a retailer if they have a good delivery experience.*
Improve your customers’ delivery experience by giving them choice as to how they would like to receive their orders.
* TRA. Can delivery experience give our customers a competitive advantage? November 2023.
How to give your customers a photo on delivery
- Add the photo on delivery option to your website's checkout.
- Choose 'Photo Required' when generating your shipping label for parcels being sent.
- On delivery, our courier driver will take a photo of the delivered parcel.
- You and your customer can then view a secure photo of the delivered parcel on our mobile app or website.
If you have SMS or email parcel notifications enabled your customers will receive a direct link to view the secured photo.
Please note, when using the photo on delivery service, additional charges apply.
Frequently asked questions
Photo Required is currently available on the following labelling tools: My NZ Post Business, eShip, StarShipIt and NZ Post Parcel Label API. Select ‘Photo Required’ when generating your shipping labels. For integrated customers, include the Photo Required add-on in the manifest information you send us and make the changes to your labels.
A photo will be available for parcels sent by either our Courier Photo Required service, or for Courier Signature Required parcels with Leave my parcel set up, via our tracking tools on the NZ Post website and mobile app.
Couriers delivering parcels on a paid Photo Required service will capture a photo upon delivering your customer’s item, which the customer can see using our NZ Post tracking tools. On a Signature Required service, couriers will capture a photo on delivery, at no additional cost, where the customer has set a one time or ongoing Leave my parcel (Authority to Leave) request.
No. Photos are only viewable by the sender and receiver via our tracking tools on the NZ Post mobile app and website.
If the photo shows the wrong delivery location, the current disputed delivery process applies - the receiver will need to fill in our parcel enquiry form.
Photo on delivery is only available via our Courier Photo Required service, or for Courier Signature Required parcels where the Leave my parcel service (one-time or ongoing Authority to Leave) has been used by the receiver. We can also experience connectivity challenges and the photo may take a little extra time to load. If that’s the case, we will tell you there is a photo coming soon.
Photo removal requests can be made by filling in the photo removal request form. Send this to our Customer Service team who will then remove the image.