Changes to our products and services from 1 July 2023
The last 12 months have presented different challenges as we emerge from the height of the COVID-19 pandemic. We’re proud of the services we provide to people and businesses as New Zealand’s favourite courier. At NZ Post, we’re committed to building a future-ready network to offer more reliable, resilient, and visible services.
We’ve reached some key milestones in our 10-year plan to transform our network this year, whilst also investing in building a more sustainable network to lower our carbon emissions. However, as we face rising inflation, and higher operational and labour costs, we need to continually review our services, processes and infrastructure to ensure so we can continue delivering value.
For more information or guidance on these upcoming changes, please don’t hesitate to contact your Business Manager or complete our online enquiry form.
See our questions and answers for more information.
Quick links to key information on this page:
| For Business Customers: | For Personal Senders: |
Courier, Express, Transport
From 1 July 2023, the price of the following products and services will increase for Business customers:
- Courier
- Express
- Transport
Account holders will have received a letter or email from us to notify you of the price increase and what this means for your business. If you haven’t received a letter or email, please contact your Business Manager or contact us.
Complying with our Sending Standards
We know how important it is to get your parcels delivered first time, so remember when sending parcels please make sure you understand and comply with our sending standards. For more information, please visit nzpost.co.nz/sendingstandards.
See our questions and answers for more information.
International Outbound
International Outbound
Changes to our international products and services from 1 July 2023;
Adjustments to pricing
From 1 July 2023 for business customers, we are making the following changes to our international products and services:
Sending a letter overseas
From 1 July 2023, the required postage will increase for sending letters and documents overseas via Economy International Letters:
| Size | Max dimensions (height x length x thickness) |
Max weight | Required postage* for Australia and South Pacific | Required postage* for rest of the world |
| Aerogrammes and postcards | 130mm x 235mm | 10g | $3.30 | $3.30 |
| Medium | 130mm x 235mm x 5mm | 100g | $3.30 | $4.00 |
| Large | 165mm x 235mm x 10mm | 200g | $4.00 | $4.60 |
| Oversize | 260mm x 385mm x 10mm | 200g | $5.30 | $6.90 |
* Required postage rates are GST inclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary. The increase in RRP of some Postage Included Envelopes may differ from the increase in postage due to increases in other supplier costs.
Sending parcels overseas
From 1 July 2023, the required postage will increase for sending parcels overseas for the following:
- Economy services, including:
- Economy
- Economy Plus
- Economy Bulk
- Economy Tracked
- Courier services, including:
- Courier and Courier Extension
- Courier Select al, including:
- Courier Select_Australia
- Courier Select_China
- Courier Select_UK
- Express
From 1 July 2023, the following card rates will apply for Economy, Economy Plus, Courier and Express services for sending your parcels and documents (over 1kg).
Please refer to your pricing schedule for rates applicable for your business for these and all other services.
| Economy^ | Economy Plus^ | Courier^ | Express^ | |||||
| Minimum chargeable weight | 200g | 2kg | 500g | 500g | ||||
| Item weight | up to 2kg | up to 20kg | up to 30kg | up to 30kg | ||||
| per item | per kg | per item | per kg | per item | per kg | per item | per kg | |
| Australia (Zone A) |
$9.7171 | $9.9998 | $12.1406 | $10.1474 | $28.8973 | $10.4123 | $58.6988 | $19.2126 |
| South Pacific (Zone B) |
$13.9928 | $17.4818 | $18.5180 | $16.6564 | $48.1538 | $17.0474 | $105.4109 | $29.6653 |
| Asia (Zone C) |
$15.2739 | $26.3617 | $22.3563 | $23.7873 | $48.1538 | $24.3212 | $105.8575 | $39.3100 |
| Canada, UK & Europe (Zone D) |
$16.9257 | $32.7443 | $24.7891 | $27.4657 | $49.0709 | $28.9826 | $106.0400 | $43.2515 |
| United States of America (Zone US) |
$17.5695 | $30.2036 | $27.6221 | $29.0746 | $61.0554 | $28.4955 | $106.0400 | $43.2515 |
| Rest of World (Zone E) |
$15.8384 | $32.0740 | $26.1828 | $28.8184 | $48.1538 | $29.4704 | $116.8455 | $51.9283 |
^ Required postage rates are GST exclusive. Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. Actual retail price may vary.
Changes to products
From 1 July 2023 for business customers, we are making the following changes to our international products and services:
Discontinuation of Economy Tracked with Signature service
Economy Tracked with Signature International is being discontinued. Customers may choose from alternative services like Economy Tracked and Courier services which also offer tracked delivery for customer peace of mind.
For more information on services available, please visit nzpost.co.nz/business
Removal of international surcharges
With international freight stabilising, we have been able to remove international surcharges from all our products. NZ Post reserves the right to reintroduce these surcharges should it become necessary to do so if operational prices were to significantly increase for international products and services.
Launch of new Additional Compensation Cover
Business Customers will now have access to a tiered pricing structure for the Economy Plus service, replacing the current $15 flat price of the Additional Compensation Cover on this service. You can find the details in your customised pricing schedule.
We are also introducing new Additional Compensation Cover across our Economy Tracked, Courier Select and Courier Extension services.
The price of the Additional Compensation Cover of Courier (including Courier Extension) and Express services is changing from 1.08% to 1.13% of the disclosed value.
The Additional Compensation Cover will no longer be mandatory for sending items valued over the standard cover threshold. You will now have greater flexibility for opting in or opting out the Additional Compensation Cover provided by NZ Post. It is important to ensure that you select Additional Compensation Cover when you require this. NZ Post is not liable for any amount over the standard cover threshold, if you do not select Additional Compensation Cover when sending items valued over that amount. Our shipping API’s and shipping platforms will be updated on 1 July to reflect the changes in how to select Additional Compensation Cover.
Apart from the adjustments and changes to our pricing and products, there will also be changes to the Customs clearance requirements for sending to EU member state countries that may impact your sending with us.
Harmonised System (HS) Tariff codes now are required for ALL items sent into European Union (EU) Member State Countries as per the European Commission requirements. Customers are required to provide adequate descriptions of goods and the corresponding 6-digit HS Tariff Code.
Failure to complete documentation correctly may result in items being returned. Where the customer fails to provide a Tariff Code, NZ Post will endeavour to supply one. NZ Post accepts no liability for mis-declaration of goods or any consequences as a result. More information can be found by visiting nzpost.co.nz/ead.
PO Boxes and Private Bags
The cost to rent a PO Box will increase from 1 July 2023.
Increase from 1 July 2023
|
Segment |
Lobby type |
5 day Small |
6 day Small |
5 day Large |
6 day Large (incl. GST) |
|
Domestic and Farmer |
Priority |
$5.00 |
$5.00 |
$10.00 |
$15.00 |
|
|
Standard |
$5.00 |
$5.00 |
$10.00 |
$15.00 |
|
Business |
Priority |
$45.00 |
$50.00 |
$55.00 |
$65.00 |
|
|
Standard |
$45.00 |
$50.00 |
$55.00 |
$65.00 |
Prices shown are for a 12-month period.
We offer the following types of mail sorting:
- A five-day sort means your mail is sorted and delivered to your PO Box each weekday.
- A six-day sort includes Saturdays (excluding public holidays).
- Both the five-day and six-day sort are location dependent.
New pricing from 1 July 2023
|
Segment |
Lobby type |
5 day Small |
6 day Small |
5 day Large |
6 day Large (incl. GST) |
|
Domestic and Farmer |
Priority |
$200.00 |
$225.00 |
$260.00 |
$320.00 |
|
|
Standard |
$185.00 |
$210.00 |
$245.00 |
$305.00 |
|
Business |
Priority |
$265.00 |
$295.00 |
$330.00 |
$395.00 |
|
|
Standard |
$250.00 |
$280.00 |
$315.00 |
$380.00 |
Prices shown are for a 12-month period.
Private Bags
The cost to rent a Private Bag will increase by $80.00 (incl. GST) from 1 July 2023 to $480.00 per annum (including GST).
ParcelPost
From 1 July, all business users will no longer be eligible for discounts on any ParcelPost products. Due to this change, your business may be subject to higher charges if you continue to use ParcelPost products.
Business customers are invited to move to our Commercial Courier line, which offers enhanced features over ParcelPost products. Your NZ Post Business Manager will be able to help you to make the transition as smooth as possible.
Alternatively, customers can contact us online about setup using the Business Contact form or visit My NZ Post Business.
Please get in touch with your NZ Post Business Manager or the Customer Care team for further information.
Changes to our domestic mail rates and services from 1 July 2023
The decline in mail volume is continuing to significantly challenge the viability of providing mail services to New Zealand. While we are looking to reduce costs wherever possible, we need to continue to pursue all options possible to deliver a financially sustainable mail service.
NZ Post has reached the end of Government funding support for mail services. In May 2020, it was announced that the Government was making available $130 million over three years to cover the projected financial losses resulting from volume decline. This funding has allowed NZ Post to continue to provide nationwide coverage for mail delivery at current service levels and with price increases lower than what they otherwise would have needed to be.
Part of the intent of this funding was to provide time for the Government to work with NZ Post on the long-term plan for the mail service. The conclusion of this review was the Government required NZ Post to transition to a mail business that is financially viable long-term. Rather than moving quickly to a “commercial” model that will break even, to lessen the impact on customers, postal workers, and people that rely on mail, a transition will occur over a few years.
In addition to price increases, NZ Post will be making changes to the business to achieve the necessary cost reductions that will help achieve a financially viable long-term state.
However, there are currently no plans to change the mail delivery service (nationwide delivery, currently three days per week in urban areas, five days per week in Rural areas and five-six days per week for delivery to PO Boxes). So, the existing services will continue unless otherwise advised.
The increases to be applied on 1 July 2023 are summarised below. For more information or guidance on these upcoming changes, please don’t hesitate to contact your Business Manager or contact us online.
See our questions and answers for more information.
Quick links to key information on this page:
Standard Mail
We are increasing the price of the following Standard Mail letter products:
- Standard Mail
- Standard Mail letter prices across New Zealand will increase by 30 cents (incl. GST)*. This means that the medium sized letter will increase to $2.00 (incl. GST) and the large and oversize letters will also increase by 30 cents to $3.30 and $4.60 respectively.
- ReplyPaid
- Prepaid Envelopes. The price increase of some PrePaid envelopes may vary. Some Prepaid Envelope products have been consolidated. See our questions and answers for more information.
- Business Mail Centre Services
Please refer to the Standard Mail Rate Card (PDF 37KB) for pricing. New prices will apply from 1 July 2023.
Bulk Mail
New pricing will be introduced for all Bulk Mail products. Please refer to the Bulk Mail Rate Card for pricing. New prices will apply from 1 July 2023.
- Price increases will be applied to all Bulk Mail services. The increases will vary across the rate cards, with most customers expected to receive an average increase of around 30%
- New specifications for Adcard font size and style will apply.
- New charges will apply to bulk mail lodgements that do not meet the necessary machinability specifications, as an option to progress with the lodgement rather than have the lodgement rejected. These charges are:
- A Manual Handling Fee for lodgements where approval prior to lodgement has been obtained, of $0.30 per item
- A Manual Handling Fee for lodgements where approval prior to lodgement has not been obtained, of $0.45 per item.
Information on changes to Bulk Mail products will be available in the Postal Users’ Guide from 1 July 2023.
Bulk Mail Rate Card
New pricing will be introduced for all Bulk Mail products. Please refer to the Bulk Mail Rate Card for pricing. New prices will apply from 1 July 2023.
Envelope Layout Standards
There are no significant changes to the Domestic Bulk Mail Envelope Layout Standards. There is a minor clarification to AdCard font and style. For full details of the revised product specifications in the Domestic Bulk Mail Envelope Layout Standards, refer to our Envelope Layout Standards (PDF - 60KB).
Bulk Mail chart
There are no changes to the Bulk Mail Chart, which will be published prior to 1 July 2023.
Zonal Pricing
Zonal Pricing is a pricing structure that applies to all Bulk Mail products and charges different prices for mail deliveries to different areas.
Every New Zealand postcode containing delivery points has been allocated to one of four “Zones”; Zone A, Zone B, Zone C and Zone D. Each of these zones has a different price.
In addition to the above Zonal Pricing, a separate pricing tier applies to any items with incorrect or missing postcodes. This pricing tier is called IPC (Invalid Postcode). More information on Zonal Pricing and IPC terms and conditions is available under the AdCard, FlexiMail, Publication Mail and VolumeMail sections in the Postal Users' Guide.
NZ Post Bulk Mail Zones
NZ Post Bulk Mail Zones (.xlsx - 100KB)*
Bulk mail zones are defined by postcode. They are defined for the purpose of determining prices for bulk mail lodged as AdCard, FlexiMail, Publication Mail and VolumeMail.
* The NZ Post Bulk Mail Zones list provides details of the postcode zone and delivery type for all valid postcodes in NZ.
Note: There are 3 listed postcodes that have no zonal mapping as they have no physical mail delivery points, i.e. all mail sent to those postcodes should be addressed to the PO Box Lobby within the postcode. These are highlighted in yellow in the PDF.
If you wish to obtain a csv version of the Zonal Postcode list, please contact [email protected]
For more information on Bulk Mail Zonal Pricing, please refer to the Postal Users' Guide under AdCard, FlexiMail, Publication Mail and VolumeMail.
Zonal Pricing Rates
Zonal Pricing rates across AdCard, FlexiMail, publication Mail and VolumeMail can be found on the Domestic Bulk Mail Rate Card below.
Domestic Bulk Mail Rate Card (PDF - 66KB).
Billing
Your statements will provide a breakdown of how many pieces of mail are sent to each zone for every lodgement and the associated price.
For any billing enquiries, please contact your mailhouse or NZ Post Business Manager.
See our questions and answers for more information.
Personal Sending
International Sending
From 1 July 2023 the price of the following International products and services will be increasing.
Sending a Letter Overseas
Economy International Letters
|
|
Australia and South Pacific |
Rest of the World |
||
|
Size (maximum weight and height x length x thickness) Current postage (incl. GST) |
Current postage (incl. GST) |
Postage from 1 July 2023 (incl. GST) |
Current postage (incl. GST) |
Postage from 1 July 2023 (incl. GST) |
|
Aerogrammes and postcards (up to 10g and 130mm x 235mm) |
$3.00 |
$3.30 |
$3.00 |
$3.30 |
|
Medium (up to 100g and 130mm x 235mm x 5mm) |
$3.00 |
$3.30 |
$3.80 |
$4.00 |
|
Large (up to 200g and 165mm x 235mm x 10mm) |
$3.80 |
$4.00 |
$4.50 |
$4.60 |
|
Oversize (up to 200g and 260mm x 385mm x 10mm) |
$5.10 |
$5.30 |
$6.70 |
$6.90 |
Economy International Registered
|
Letter size (maximum weight and height x length x thickness) |
Current postage (incl. GST) |
Postage from 1 July 2023 (incl. GST) |
|
A5 (up to 200g and 185mm x 280mm x 10mm) |
$20.40 |
$21.60 |
Sending a Parcel Overseas
Economy and Economy Plus International
Economy international service will increase by an average of 3%
Economy Plus international service will increase by an average of 3%
Courier International
Courier International service will increase by an average of 3%*
Express International
Express International service will increase by an average of 5%*
*Actual size of increase depends on destination zone
Standard Mail Services
Changes to our products and services from 1 July 2023
Sending a letter within NZ
Standard Mail
|
Size (maximum weight and height x length x thickness) |
Current postage (inc. GST)* |
Postage from 1 July 2023 (incl. GST)* |
|
Medium (up to 500g and 130mm x 235mm x 6mm) |
$1.70 or 1 x KiwiStamp |
$2.00 or 1 x KiwiStamp |
|
Large (up to 500g and 165mm x 235mm x 10mm) |
$3.00 |
$3.30 |
|
Oversize (up to 1kg and 260mm x 385mm x 20mm) |
$4.30 |
$4.60 |
PO Box Annual Rental Fee
From 1 July 2023, the annual rental fee charged to PO Boxes Box holders and Private Bag customers will be increasing:
|
Segment |
Lobby Type |
5 Day Small |
6 Day Small |
5 Day Large |
6 Day Large |
|
Domestic and Farmer |
Priority |
$200 |
$225 |
$260 |
$320 |
|
Domestic and Farmer |
Standard |
$185 |
$210 |
$245 |
$305 |
|
Business |
Priority |
$265 |
$295 |
$330 |
$395 |
|
Business |
Standard |
$250 |
$280 |
$315 |
$380 |