Online Missed Delivery Service Terms and conditions

Acknowledgement and acceptance

1. Use of the Online Missed Delivery Service constitutes full acceptance of these Terms and Conditions for the Online Missed Delivery Service (“Missed Delivery Terms”). The standard terms and conditions governing NZ Post’s products and services, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. These are available on our website and for reference at NZ Post stores and selected NZ Post retail outlets. A guide to certain restrictions can be found within the sending Terms and Conditions. (“Sending Terms”)
2. These Missed Delivery Terms are intended to be additional to, and be read together with, the Sending Terms. If there is any inconsistency between these Missed Delivery Terms and the Sending Terms, the Sending Terms will prevail.

Definitions

3. In these Missed Delivery Terms:
   
   “Business Day” means any day other than a Saturday, Sunday, national or regional public holiday in New Zealand.
   "Missed Delivery” means the Missed Delivery information card was left stating that the item was not able to be delivered to the Original Delivery Address.
   "Delivery” shall incur when the item is:
   1. delivered to the Original Delivery Addresses or another address as directed by the Recipient using the Online Missed Delivery Services unless we have agreed to obtain a signature at the relevant address (in which case delivery of the item will occur on collection of a signature unless we have been given authority by the Recipient to leave the item at the relevant address without collection of a signature);
   2. returned to the sender in accordance with clause 9 below; or
   3. collected by the Recipient or other authorised person from an NZ Post store (including a Collect my parcel location).

   “Online Missed Delivery Service” means the online processing system can use from our website to arrange collection, redelivery or redirection of an undelivered item.
   
   “Original Delivery Address” means the original delivery address on the item given by the sender.
   
   “Recipient” means the person or other entity named as the recipient on the item.
   
   “You” means the person accessing or using the Online Missed Delivery Service.
   “We” means NZ Post representatives and delivery agent and representatives, “Our” and “us” have corresponding meaning.

   Authority

   4. You confirm that you are the Recipient or that you have the authority to use the Online Missed Delivery Service on behalf of the Recipient.
   5. You agree not to use the Online Missed Delivery Service for any fraudulent or unlawful purpose.

   Process

   6. A Missed Delivery Card will be delivered to the Original Delivery Address if an item is not able to be delivered to that address for any reason.
   7. On receipt of a Missed Delivery Card, you may;
      1. collect the item from the location stated on the Missed Delivery Card from the following Business Day; or
      2. use Online Missed Delivery Service and elect to:
         1. collect the item form another nearby NZ Post store (including a Collect my parcel location), other than the one stated on the Card by selecting one of the NZ Post stores (including a Collect my parcel location) provided as an option on the Online Missed Delivery Service. The item will be available for collection from the following Business Day;
         2. have the item redirected to another address within 75km of the Original Delivery Address on a selected day (but note clauses 10, 11 and 12 below); or
         3. have the item redelivered to the Original Delivery Address on a selected day (but note clauses 10, 11 and 12 below).
   8. If the item cannot be delivered to the relevant address under clauses 7(b)(ii) or 7(b)(iii) (“Second Attempt”), a second Missed Delivery Card will be delivered to that address, stating the NZ Post store (including Collect my parcel location), where that item can be collected. If the item has not been collected within 10 days following:
      1. an election made under clause 7(b)(i); or
      2. the Second Attempt, the item will be returned back to sender.

   Selecting a nearby NZ Post store for collection

   9. The Online Missed Delivery Service will limit your selection of nearby NZ Post stores under clause 7(b)(i) to those within the relevant Local Sector of the Original Delivery Address.

   Selecting a preferred day for redelivery and redirection

   Redirection

   10. The Online Missed Delivery Service will limit your selection of preferred days for redirection under clause 7(b)(ii) or redelivery under clause 7(b)(iii) to the next 5 days following the day of delivery of the Missed Delivery Card.
   11. Redirections and redeliveries are available Monday to Friday at no charge. A charge applies for redirection or redelivery on a Saturday and on evenings from Monday to Friday. We do not make deliveries on a Sunday, national or regional public holidays in New Zealand.
   12. We will endeavour to deliver the item on the day you selected using the Online Missed Delivery Service. However, we cannot guarantee delivery of your item on the selected day.
   13. You acknowledge that we may at our sole discretion refuse to redirect the item to the specified location for any reason at any time (including, for example, if your item does not comply with the requirements set out in the Postal Users' Guide; or if the specified location is not a valid New Zealand delivery address within the NZ Post network), and that we will not be responsible or liable to you in any way (except as required by law) for refusing to redirect the item. Items redirected may, at our absolute discretion, be sent to the original Delivery Address on the item, or be dealt with in accordance with the sender's instructions on the item for return or destruction.

   Information required

   14. In order to use the Online Missed Delivery Service, you will need the item tracking number which is noted on the Missed Delivery Card.
   15. Other information may be required from you in order to complete the Online Missed Delivery Service. All such information shall be gathered and used in accordance with our Privacy Policy set out in the Sending Terms available here.
   16. Collection of an item from an NZ Post store (including a Collect my parcel location), requires submission of the original Missed Delivery Card together with a valid form of ID (such as a drivers licence or passport).

   General

   17. In addition to the limitations of liability set out in the Sending Terms, we have no liability to the Recipient or the sender of any third party or user of the Online Missed Delivery Service for any loss or damage to the extent that the loss or damage:
       1. Results from the fraudulent, unauthorised or unlawful use of the Missed Delivery Card and the Online Missed Delivery Service; or
       2. Occurs after Delivery.
   18. Information on the extent of our liability in relation to the carriage and delivery of items is set out in the Sending Terms available here.

   Effective 23 June 2021