If you can't find your address follow these search hints to help you find the address you're looking for.

It's possible we don't know about your address and it's not yet in our database. This is quite common for new buildings like subdivisions, apartments etc.

To fix this, you can tell us about your address by submitting our Suggest an Address form. Once your address has been approved and added to the database you can try again in 10 working days.

You may not be able to create a Parcel Leave authority for your address for several reasons. These include:

• If your address isn't in our database, it can't be verified. This is quite common for new buildings like subdivisions, apartments etc. To fix this, you can tell us about your address by submitting our Suggest an Address form. Once your address has been approved and added to the database, you can try again in 10 working days.
• Your address may have been blocked from having a Leave my parcel authority against it by a current or previous occupant at the address. Check with the other occupants at your address, and if you'd like the block removed, please contact our Customer Care Centre.
• The Leave my parcel service isn't available in your area.

If you receive an error message, we'll still likely send you a verification letter by post. Check your email for confirmation that we have received your request and that a letter is on its way to you. 

You should expect to receive your letter within 10 working days. You have 30 days to enter the verification code before it changes to Expired and another verification code will need to be requested for that address.

Did you request a new verification letter because the first one took too long to arrive? It's possible that this is an old code, and a new letter is on its way with the correct code that you need to input. 

The instructions you see are attached to the address. You can replace the instructions by clicking 'Replace instruction'. Ensure that you let all the residents know at your address that you have changed the instructions, as it will affect all parcel deliveries to the address.

You can change your instructions at any time. To do this, sign in to your My NZ Post account and go to 'Manage addresses', found in the top menu. 

You'll only have the option to change your Parcel Leave authority with an 'active' status. Click 'Replace instruction' and choose where to leave future parcel deliveries. For tailored instructions click 'Other' and type your details in the field provided. Add your phone number then click submit.

Please allow up to 5 working days for this change to take effect and ensure all residents at the address are notified.

No, you can't redirect a parcel and also authorise the courier driver to sign for and leave your parcel for security reasons.

By giving authority for the courier to sign for and leave your parcel, you also acknowledge that NZ Post won't be liable in any way for any loss or damage to the parcel left at the address in accordance with your instructions. This means it's up to you to ensure the location you have specified is safe and secure.

You can check this list of senders that couriers can’t leave parcels for.

If your Parcel Leave authority requires access keys or a pin code to be provided to the Delivery Agent, please use our Parcel Leave service online and we will contact your local depot to make these arrangements.

Your Leave my parcel authority is valid on an ongoing basis. After 12 months we'll email to ask you to review your Leave my parcel authority in case you wish to modify/cancel it. If there is no response to the email, we will also send a letter to the address following up.

You can renew, manage and cancel your Leave my parcel authority online in your New Zealand Post Online Account.