Changes to our products and services from 1 July 2024

Over the past 12 months, NZ Post has been working to build for the future, so that we can continue delivering what’s important to New Zealanders. This has included investing in our network, making further improvements to our customer experience and ensuring fair wages for our employees. However, we've also faced economic challenges such as inflation and labour market fluctuations, which have increased our operational costs. To maintain our service quality and continue improving, we’re adjusting our product and service prices from 1 July 2024.

Quick links to key information on this page:

Changes for business customers:

Changes for personal senders:

See our questions and answers for more information.

Changes for business customers

Your ongoing partnership in 2024 will see us continue to deliver for you and your customers. On this page you will find more information on our rates structure. For more detail on these upcoming changes, please don’t hesitate to contact your Business Manager or complete our online enquiry form.

Shipping internationally - pricing changes

Changes to international products and services from 1 July 2024

Sending a letter overseas

Pricing for Economy Letters for most zones and sizes will increase by $0.26 (excl. GST)/$0.30 (incl.GST). The new card rates of Economy Letters can be found below.

Size	Max dimensions (height x length x thickness)	Max weight	*Required postage for Australia and South Pacific (excl. GST)**	*Required postage for Australia and South Pacific (incl. GST)**	*Required postage for rest of the world (excl. GST)**	*Required postage for rest of the world (incl. GST)**
Aerogrammes and postcards	130mm x 235mm	10g	$2.8696	$3.30	$2.8696	$3.30
Medium	130mm x 235mm x 5mm	100g	$3.1304	$3.60	$3.7391	$4.30
Large	165mm x 235mm x 10mm	200g	$3.7391	$4.30	$4.2609	$4.90
Oversize	260mm x 385mm x 10mm	200g	$4.8696	$5.60	$6.2609	$7.20

* Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. If paying by stamps, GST must be added. The increase in recommended retail price (RRP) of some postage included envelopes may differ from the increase in postage due to increases in other supplier costs. 

Business reply international

The price for Business Reply will be increased to $3.30 (incl. GST) from 1 July 2024. Read more about Business Reply International.

Sending a parcel overseas

The price will increase for sending parcels overseas using:

Economy services, including:  

Economy  
Economy Plus  
Economy Tracked

Courier services, including:  

Courier and Courier Extension  
Courier Select_Australia  
Courier Select_China

Express

Returns and undeliverable items  

From 1 July 2024, the following card rates will apply for Economy, Economy Plus, Courier and Express services for sending your parcels and documents (over 1kg). Please refer to your pricing schedule for rates applicable for your business for these and all other services. 

	Economy		Economy Tracked			Economy Plus		Courier		Express
Minimum chargeable weight	100g		100g			2kg		0.5kgs		0.5kgs
Maximum actual weight	2kgs		2kgs			20kgs		30kgs*		30kgs
	Per Item	Per Kilo	Per Item	Per Kilo	Per Item	Per Kilo	Per Item	Per Kilo	Per Item	Per Kilo
Australia   (Zone A)	$11.2658	$10.3998	$14.2658	$10.3998	$13.3060	$10.4330	$32.4420	$11.1290	$61.0470	$19.9810
South Pacific   (Zone B)	$15.2730	$17.8310	$18.2730	$17.8310	$20.8169	$16.9900	$49.1170	$17.4280	$109.6270	$30.8520
Asia   (Zone C)	$16.5790	$26.8890	$19.5790	$26.8890	$25.1874	$24.2630	$49.1170	$24.8080	$110.0920	$40.8820
Canada, UK & Europe   (Zone D)	$18.3850	$33.9390	$21.3850	$33.9390	$28.3141	$28.0150	$52.1940	$29.5620	$110.2820	$44.9820
United States of America   (Zone US)	$18.9210	$30.8080	$21.9210	$30.8080	$28.3750	$29.6560	$62.2770	$29.0650	$110.2820	$44.9820
Rest of World   (Zone E)	$17.1550	$32.7150	$20.1550	$32.7150	$26.8760	$29.3950	$49.8130	$30.0600	$121.5190	$54.0050

* Maximum weight may be lower for some destinations. For full details please see our Guide for Courier & Courier Extension Size and Weight Limits (PDF - 52KB) 

Courier Select_Australia

With recent cost changes for delivery, we are now updating Courier Select_ Australia pricing to a zonal based model. Generally, this may see some changes to the price of delivery to metro areas in Australia, with a greater level of change seen in delivery prices to rural and remote areas.

In order to help you better understand your price, we have a guide in PDF (32KB) or in Excel (250KB) that details the postcodes within each delivery zone. We encourage you to review your pricing carefully or speak to your Business Manager to understand how this change may impact your business.

Sending internationally - product changes

Changes to Economy Bulk services from 1 July 2024

From 1 July 2024 the Economy Bulk Parcel service will be discontinued. Instead, please use our Economy or Economy Tracked service to send your parcels (under 2kgs). Economy Bulk Letters will need to be sent via a Mailhouse or be directed to a Business Mail Centre. As a result of these changes, the blue satchels (IBP006 and IBP007) and the blue consignment note (IBP009) will no longer be available for Bulk Letters. Please visit Economy Bulk Letters for more information about using Economy Bulk Letter service.  

If you still have blue satchels, returning them to us is easy! Please either return them to our supply chain warehouse by sending them to:

Supply Chain Solutions, 25 Pukekiwiriki Pl, Highbrook, Auckland 2013; or
Drop them off at a Business Mail Centre
Get in touch with your Business Manager to arrange how you can easily return any blue satchels to us.

Changes to Economy sending limit

From 1 July 2024, the minimum chargeable weight for the Economy International service will reduce from 200g to 100g.

Introduction of an administration fee for parcels that are unable to be exported

An administration fee will be applied to parcels where NZ Post are required to return to the sender before export. Reasons for this could include insufficient information provided for border clearance or an attempt to send prohibited items or dangerous goods. This administration fee will help us to recover the costs in handling and returning any parcels that are unable to be exported from New Zealand. An administration fee of $10.00 (incl. GST) for Economy (including Tracked and Plus) parcels and $15.00 (incl. GST) for Courier and Express parcels will be applied per parcel.  To help you with identifying these incidents, there will be a three month period before the fee is applied. During these three months, we will monitor your parcels and work with you to resolve any reoccurances to help you to avoid future fees.

Take advantage of our selection of sending tools that help making complying to sending requirements easy. We strongly recommend that you use one of NZ Post’s electronic lodgement systems, such as eShip, My NZ Post Business or Parcel Label API. These systems take you through each requirement step by step to support you in the declaration of parcels, to help you reduce the chance of incurring these charges. Check out what’s available to you by visiting our online tools or Developer centre if you are integrated with APIs.

Manual consignment note

Prices for parcels using manual consignment notes will increase from $5.00 to $10.00 (GST zero-rated) per parcel from 1 July 2024. To avoid this charge, take advantage of one of the NZ Post shipping platforms available to you to make sending a breeze. Take a look at how eShip, My NZ Post Business or Parcel Label API could work for your business.

Economy Tracked Extension service

From 1 July 2024, the product codes (IECOTX%) for billing and service code (IECOTX) for labels of Economy Tracked Extension service will be removed. In July 2023, we updated our Additional Compensation Cover requirements to now be optional and aligned the maximum sending value of Economy Tracked and Economy Tracked Extension services. As the result of this change, Economy Tracked Extension now offers no difference from our Economy Tracked service. If you use IECOTX service code in your labelling system, please switch to IECOT as soon as you can. This is quick and easy to do, simply use the IECOT code when inputting your next label information. No further action is required to ensure your billing is updated.

General notes

If you haven’t used a product in 12 months, NZ Post may remove the service from your contract and pricing schedule. This means that if you use the uncontracted service, this will be charged at the published or card rates, not previously contracted rates. Would like to use any removed services after a period of inactivity, please reach out to your Business Manager to chat about accessing updated rates and discounts or My NZ Post business to request a call back from our team.

Courier, Express, Transport

From 1 July 2024, the price of the following products and services will increase for Business customers:

Courier
Express
Transport

Account holders can expect to receive a letter or email in May 2024 from us to notify you of the price increase and what this means for your business. If you haven’t received a letter or email, please contact your Business Manager or contact us.

Complying with our sending standards

We know how important it is to get your parcels delivered first time, so remember when sending parcels please make sure you understand and comply with our sending standards. For more information, please see our sending standards.

See our questions and answers for more information.

Changes to our domestic mail rates and services from 1 July 2024

The decline in mail volume is continuing to significantly challenge the viability of providing mail services to New Zealand. While we are looking to reduce costs wherever possible, we need to continue to pursue all options possible to deliver a financially sustainable mail service.

As we advised last year, NZ Post has reached the end of Government funding support for mail services. This funding allowed NZ Post to continue to provide nationwide coverage for mail delivery at current service levels and with price increases lower than what they otherwise would have needed to be.

With the conclusion of this funding NZ Post is now required to transition mail business to a state that is financially viable long-term.

In addition to price increases, NZ Post will be making business changes to achieve the necessary cost reductions that will help achieve a financially viable long-term future for mail.

However, there are currently no plans to change the mail delivery service (nationwide delivery, currently three days per week in urban areas, five days per week in Rural areas and five-six days per week for delivery to PO Boxes). So, the existing services will continue unless otherwise advised.

The increases to be applied on 1 July 2024 are summarised below. For more information or guidance on these upcoming changes, please don’t hesitate to contact your Business Manager or contact us online.

See our questions and answers for more information.

Quick links to key information on this page:

Standard Mail
Bulk Mail

Standard Mail

We are increasing the price of the following Standard Mail letter products:

Standard Mail
- Standard Mail letter prices across New Zealand will increase by 30 cents (incl. GST)*. This means that the medium sized letter will increase to $2.30 (incl. GST) and the large and oversize letters will also increase by 30 cents to $3.60 and $4.90 respectively.
ReplyPaid
Prepaid Envelopes. The price increase of some PrePaid envelopes may vary. Some Prepaid Envelope products have been consolidated. See our questions and answers for more information.
Business Mail Centre Services

Please refer to the Standard Mail Rate Card (PDF 37KB) for pricing. New prices will apply from 1 July 2024.

Bulk Mail

New pricing will be introduced for all Bulk Mail products. Please refer to the Bulk Mail Rate Card for pricing. New prices will apply from 1 July 2024.

Bulk Mail Rate Card

New pricing will be introduced for all Bulk Mail products. Please refer to the Bulk Mail Rate Card for pricing. New prices will apply from 1 July 2024.

Envelope Layout Standards

There are no changes to the Domestic Bulk Mail Envelope Layout Standards. For full details of the revised product specifications in the Domestic Bulk Mail Envelope Layout Standards, refer to our Envelope Layout Standards (PDF - 60KB).

Bulk Mail chart

There are no changes to the Bulk Mail chart. For full details of the Bulk Mail chart refer to Bulk Mail Desk Chart (PDF - 60KB).

Zonal Pricing

Zonal Pricing is a pricing structure that applies to all Bulk Mail products and charges different prices for mail deliveries to different areas.

Every New Zealand postcode containing delivery points has been allocated to one of four “Zones”; Zone A, Zone B, Zone C and Zone D. Each of these zones has a different price.

In addition to the above Zonal Pricing, a separate pricing tier applies to any items with incorrect or missing postcodes. This pricing tier is called IPC (Invalid Postcode). More information on Zonal Pricing and IPC terms and conditions is available under the AdCard, FlexiMail, Publication Mail and VolumeMail sections in the Postal Users' Guide.

NZ Post Bulk Mail Zones

The NZ Post Bulk Mail Zones (.xlsx - 100KB) provides details of the postcode zone and delivery type for all valid postcodes in NZ.

Bulk mail zones are defined by postcode. They are defined for the purpose of determining prices for bulk mail lodged as AdCard, FlexiMail, Publication Mail and VolumeMail.

Note: There are 3 listed postcodes that have no zonal mapping as they have no physical mail delivery points, i.e. all mail sent to those postcodes should be addressed to the PO Box Lobby within the postcode. These are highlighted in yellow in the PDF.

If you wish to obtain a csv version of the Zonal Postcode list, please contact [email protected]

For more information on Bulk Mail Zonal Pricing, please refer to the Postal Users' Guide under AdCard, FlexiMail, Publication Mail and VolumeMail.

Zonal Pricing rates

Zonal Pricing rates across AdCard, FlexiMail, publication Mail and VolumeMail can be found on the Domestic Bulk Mail Rate Card (PDF - 66KB).

Billing

Your statements will provide a breakdown of how many pieces of mail are sent to each zone for every lodgement and the associated price.

For any billing enquiries, please contact your mailhouse or NZ Post Business Manager.

See our questions and answers for more information.

Personal sending pricing changes

Sending parcels within NZ

The pricing of some of our domestic parcel sending products and services will be increasing from 1 July 2024.

Domestic small parcel sending services will increase on average by 5.5%
Domestic large parcel sending services will increase on average by 4%
Box recommended retail prices will increase on average by 6.1%
The Rural Surcharge will increase by 3.6%
There will be no changes to bag pricing.

An overview of domestic parcel sending products and services changes will be updated online from the 1 July 2024.

Sending parcels overseas

The pricing of some of our overseas parcel sending products and services will be increasing from 1 July 2024.

We are only increasing pricing in situations where we have been directly impacted by supplier cost increases.

All Economy services to Zone A: Australia will increase on average by 7%
Courier services to Zone A: Australia will increase on average by 5%
Express services prices across all zones will increase on average by 4%

An overview of domestic parcel sending products and services changes will be updated online from the 1 July 2024.

Sending mail

From 1 July 2024 the prices of the following mail products and services will be increasing:

Mail product / service		Price increase from 1 July 2024 (incl. GST)
Sending within NZ	Standard Mail Letters	30c per letter
	KiwiStamp Booklets	30c per stamp
	PrePaid Envelopes	0-22% per pack*
Sending overseas	Economy International Letters	30c per letter**
	PrePaid Envelopes & Registered Post	2-27% per pack***

* Price increases apply to some PrePaid envelopes for sending within NZ and depend on the specific product, with a maximum increase of 22.1%.
** Excludes aerograms & postcards which remain unchanged.
*** Price increases for International PrePaid envelopes and Registered Post depend on the specific product and range from 1.7% to 26.6%.

Standard Mail

Standard Mail letter prices across New Zealand will increase by 30 cents (incl. GST). This means that the medium sized letter will increase to $2.30 (incl. GST) and the large and oversize letters will also increase by 30 cents to $3.60 and $4.90 respectively.
KiwiStamp Booklets will increase by 30 cents (incl. GST) per stamp.
Prepaid Envelopes. The price increase of some PrePaid envelopes may vary. From 1 July 2024, some Prepaid Envelope products have been consolidated. See our question and answers for more information
Prices will apply from 1 July 2024.

Size (maximum weight and height x length x thickness)		Postage from 1 July 2024 (incl. GST)
Medium	(up to 500g and 130mm x 235mm x 6mm)	$2.30 0r 1 x Kiwistamp
Large	(up to 500g and 165mm x 235mm x 10mm)	$3.60
Oversize	(up to 1kg and 260mm x 385mm x 20mm)	$4.90

Sending a letter overseas

Pricing for Economy Letters for most zones and sizes will increase by $0.26 (excl. GST)/$0.30 (incl.GST).
Prices will apply from 1 July 2024.
International Prepaid Envelopes & Registered Post price increases may vary.
The new rates for Economy International Letters can be found below.

Size	Max dimensions (height x length x thickness)	Max weight	*Required postage for Australia and South Pacific (incl.GST)**	*Required postage for rest of the world (incl.GST)**
Aerogrammes and postcards	130mm x 235mm	10g	$3.30	$3.30
Medium	130mm x 235mm x 5mm	100g	$3.60	$4.30
Large	165mm x 235mm x 10mm	200g	$4.30	$4.90
Oversize	260mm x 385mm x 10mm	200g	$5.60	$7.20

* Required postage is the amount that must be included on an envelope or parcel in order for NZ Post to carry that envelope or parcel across its network. If paying by stamps, GST must be added. The increase in RRP of some postage included envelopes may differ from the increase in postage due to increases in other supplier costs. 