Contact and support

 

 

 

 

 

 

Contact and support

 

 

 

Check tracking status

Check the status of your parcel using our online tracking tool.

 

Latest delivery updates

Within New Zealand

No delays*

There are no significant delays.

 


 

Sending overseas

2 days delay*

2 days delay in sending Economy and Courier.

 

 

 

Receiving from overseas

2 days delay*

2 days delay as we transition to new the Auckland Processing Centre.²

 

 


 

* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand. 

Ways to contact us

Make an online enquiry 

Please choose the best enquiry form for your situation so we can assist you quickly.

 

Call us

We're available Monday to Friday, 8am to 5:30pm, excluding public holidays.