Contact and support
Contact and support
Check tracking status
Check the status of your parcel using our online tracking tool.
Latest delivery updates
Within New Zealand
No delays*
There are no significant delays.
Sending overseas
2 days delay*
2 days delay in sending Economy and Courier.
Receiving from overseas
2 days delay*
2 days delay as we transition to new the Auckland Processing Centre.²
* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.
Frequently asked questions
Delayed & damaged
Ways to contact us
Make an online enquiry
Please choose the best enquiry form for your situation so we can assist you quickly.
Call us
We're available Monday to Friday, 8am to 5:30pm, excluding public holidays.